MANAGED IT SUPPORT
REMOTE & ON SITE TECHNICAL SUPPORT FOR BOTH MANAGED & CASUAL CUSTOMERS
Our Services
We specialise in those services that meet the needs of our small and medium business customers.
Business Continuity Integration
So your business can keep on running even when disaster strikes
Equipment Procurement
Get brand name equipment at the best prices without dealing with other companies.
Remote Desktop Support
Immediate assistance with any minor computer tasks.
Onsite Technical Support
Troubleshooting more complex issues or assisting with major IT projects.
Hardware and software monitoring
Hardware and software monitoring
Ensuring that any problems can be detected and resolved early.
Enterprise Backup & Disaster Recovery
So you never lose critical data in an emergency.
Proactive Management
Closely monitoring your network and making sure it runs smoothly.
Preventative Maintenance
Fine-tuning and Detecting System Issues before they become a threat.
DO you have a CONTINUITY PLAN? DISASTERS CAN DESTROY BUSINESSES.
Managed Support
Managed Support from SEIT give you and your business peace of mind. Taking us on as your “IT Department” you are enjoying the experience and expertise of the SEIT team. Whether you have 5 or 50 devices, we have a managed support plan that suits your business.
Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivised to work harder and smarter to ensure that your network remains 100% stable.
• You pay a fixed monthly fee for us to keep your network up and running
• There is no limit to the number of hours you can use.
• No guessing what is going to be billed after a remote support session. That is covered
by our SLA, when you have an SLA with us you only pay for on site support.
• We are incentivised to keep your network as stable as possible!
• We do all of the proactive maintenance we can to achieve optimal network stability.
• In order to achieve that, we’ve made significant investment in the latest network
management systems.
• You enjoy the benefits of enterprise-level automation and monitoring systems.
• Our response times are backed by a comprehensive SLA.
